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Refund & Return Policy
At TECH NEST, we always try to deliver quality products with proper checking and secure packaging. Please read our refund, return, exchange, and warranty conditions before placing an order.
Return Period
Return or exchange request must be made within 7 days from the purchase date.
Original Condition
The product must be unused, undamaged, and returned with original packaging.
Proof Required
Order confirmation, delivery slip, courier SMS, or valid purchase proof is required.
Return Eligibility
To be eligible for a return, the item must be unused and in the same condition as received. The product must also be returned with its original packaging, accessories, tags, and purchase proof.
- Return request must be placed within 7 days of purchase.
- Product must be unused, clean, and without damage.
- Original packaging must be available.
- Receipt, delivery slip, courier SMS, or order confirmation proof is required.
- Proper image or video proof may be required for defective or damaged products.
Non-Returnable Conditions
Some return requests may not be accepted depending on product condition, usage, or order situation.
- Change of mind or no longer needed after confirming the order.
- Used, worn, washed, broken, scratched, or damaged products.
- Products returned without original packaging or purchase proof.
- Products damaged due to customer misuse, improper handling, or accidental damage.
- Sale, clearance, customized, or promotional items may not be refundable.
- Fragile items are not exchangeable unless the issue is reported with proper proof immediately after delivery.
Refund Process
Once your returned product is received and inspected, TECH NEST will notify you about the approval or rejection of your refund request.
- If approved, the refund will be processed through the original payment method or a suitable available method.
- Refund processing time may vary depending on payment provider or banking procedure.
- Shipping charges are non-refundable unless the issue is caused by TECH NEST.
Exchange Policy
We only replace items if they are defective, damaged, or eligible under warranty conditions. Exchange approval depends on product inspection and available stock.
- Defective or damaged product must be reported with clear image/video proof.
- If the item has warranty, eligible products may be exchanged within 7–10 working days.
- Exchange product must be the same item or an approved alternative if stock is unavailable.
Warranty Claim Conditions
If your purchased item includes warranty support, please follow the required conditions below to claim warranty.
- Customer must provide purchase proof such as delivery slip, courier SMS, or order confirmation SMS.
- Customer must provide proper video or image proof of the defective item.
- The product must be returned with original packaging.
- The product must not be worn, broken, damaged, or misused by the customer.
- Approved warranty exchange may take approximately 7–10 working days.
Shipping Returns
Customers are responsible for return shipping costs unless the return is caused by a wrong, defective, or damaged product sent by TECH NEST.
- Return shipping cost is non-refundable.
- If a refund is approved, return shipping cost may be deducted from the refund amount.
- For valuable items, customers are advised to use a trackable courier service.
- TECH NEST is not responsible for products lost or damaged during customer return shipment.
Late or Missing Refunds
If your refund has been approved but you have not received it yet, please check your payment account first. After that, contact your bank, mobile financial service provider, or payment provider because processing time may vary.
If you still need support, contact TECH NEST customer support with your order information.
Need Help?
For refund, return, exchange, or warranty-related support, please contact TECH NEST with your order details.
Last updated for TECH NEST refund and return policy page. This policy may be updated anytime based on business, product, courier, or payment conditions.